Terms & Conditions

1. Acceptance of Terms

By accessing or using the SeekHelpers website (seekhelpers.com) or mobile application (the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any additional guidelines or policies referenced herein.

If you do not agree to these Terms, you must immediately cease use of the Platform. These Terms constitute a binding legal agreement between you and SeekHelpers Global Recruitment Limited ("SeekHelpers Global Recruitment Limited", "we", "us", or "our").

SeekHelpers Global Recruitment Limited is a licensed employment agency in Hong Kong (EA Licence No. 79040) and is accredited by the Philippine Overseas Employment Administration (POEA Licence No. MWOHK-2025-529-085).

2. Service Description

SeekHelpers provides an AI-powered platform that:

• Connects Hong Kong employers with verified domestic helpers from the Philippines and Indonesia
• Operates an AI-based matching algorithm to rank helpers by compatibility with employer requirements
• Facilitates video profile viewing and live video interview scheduling
• Provides visa and immigration document processing services for foreign domestic helpers
• Offers background verification and credential checking services
• Enables agency partners to manage helper rosters through a dedicated portal

3. Account Registration

To use the Platform you must:

• Be at least 18 years of age
• Provide accurate, complete, and current registration information
• Maintain the security of your password and accept responsibility for all activity under your account
• Notify us immediately of any unauthorised use at support@seekhelpers.com

You are responsible for ensuring that all information you provide is truthful and up to date. Providing false information — including false HKID details, false employer financial information, or misrepresented work history — is a violation of these Terms and may constitute a criminal offence under the Theft Ordinance (Cap. 210) or the Employment Ordinance (Cap. 57).

4. Employer Obligations

As an employer using the Platform, you agree to:

4.1 Legal Compliance

• Comply with the Hong Kong Employment Ordinance (Cap. 57) and the Standard Employment Contract (Form ID407) for foreign domestic helpers
• Pay the current Minimum Allowable Wage (MAW) as set by the Hong Kong Government, currently HK$5,100/month (subject to annual review)
• Provide adequate accommodation, meals (or food allowance of HK$1,236/month), medical coverage, and a return air ticket as required by law
• Not deduct placement or agency fees from the helper's salary — this is a criminal offence

4.2 Platform Use

• Use helper profile data solely for the purpose of evaluating candidates for domestic employment — not for any other purpose
• Conduct all communication through the Platform's secure messaging system until placement is confirmed
• Not share helper personal data (photos, contact details, documents) with any third party
• Report concerns about a helper's welfare immediately to support@seekhelpers.com

4.3 Fair Treatment

• Treat all helpers with dignity and respect in accordance with Hong Kong law
• Not discriminate on grounds of race, nationality, or religion in violation of the Race Discrimination Ordinance (Cap. 602)
• Not confiscate a helper's passport or identity documents (illegal under HK law)

5. Domestic Helper Obligations

As a domestic helper using or listed on the Platform, you agree to:

• Provide accurate personal information, work history, and valid documents — including passport, POEA/OWWA clearance, and medical certificates
• Maintain the currency and accuracy of your profile and notify us of any changes immediately
• Not create multiple profiles or misrepresent your identity, skills, or availability
• Comply with Hong Kong Immigration Ordinance (Cap. 115) — including visa conditions and the two-week rule when applicable
• Not pay any recruitment or placement fee to any third party on our Platform — this is illegal and you should report it immediately

6. Agency Partner Terms

Agency partners accessing the SeekHelpers Partner Portal additionally agree to:

• Maintain a valid Hong Kong EA licence and all required regulatory accreditations throughout the partnership
• Ensure all helpers listed through the Partner Portal have given free, informed consent to have their data shared on the Platform
• Not list any helper on the Platform who is currently under a contractual obligation to another employer without that employer's knowledge
• Comply with the Code of Practice for Employment Agencies issued by the Commissioner for Labour
• Not charge helpers recruitment fees — any violation will result in immediate Partner Portal suspension and referral to the Labour Department
• Maintain data protection standards equivalent to those in our Privacy Policy for all helper data accessed via the Portal

7. Acceptable Use

You agree NOT to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Scrape, copy, or harvest data from the Platform by automated means or without our express written consent
• Reverse engineer, decompile, or attempt to extract source code from our Platform
• Upload malware, viruses, or any code designed to disrupt, damage, or gain unauthorised access to our systems
• Impersonate another person, create fake profiles, or misrepresent your identity or affiliation
• Use the Platform to send unsolicited communications or engage in any form of harassment
• Circumvent any access controls, authentication, or geographic restrictions on the Platform
• Use our AI matching output for any purpose other than evaluating potential domestic helper candidates for lawful domestic employment in Hong Kong

8. Payments & Fees

8.1 Free Services

Job posting, profile browsing, and AI matching are provided free of charge to employers.

8.2 Paid Services

The following services are subject to fees as set out in the relevant service plan at time of purchase:

• Visa and immigration document processing
• Premium background verification packages
• Helper insurance and training add-ons
• Agency Partner Portal subscription

8.3 Payment Terms

• All fees are quoted and payable in Hong Kong Dollars (HKD) unless otherwise stated
• Payments are processed by our third-party payment provider, Stripe. SeekHelpers does not store card details
• Fees for visa processing services are non-refundable once document preparation has commenced, as our case managers incur costs from that point
• Subscription fees are billed monthly or annually in advance. You may cancel at any time; no partial refunds are given for unused subscription periods
• We reserve the right to change fees with 30 days' notice. Existing subscribers will be notified by email before any price change takes effect

8.4 No Fee Deduction from Helpers

Employers are expressly prohibited from deducting any Platform fee, agency commission, or service charge from a helper's salary. Violation of this clause is a criminal offence under the Employment Ordinance and will result in immediate account termination and referral to the Commissioner for Labour.

9. No Guarantee of Placement

While we strive to verify all helper credentials, we cannot guarantee the accuracy of third-party documents, reference letters, or self-reported information. Employers are encouraged to conduct their own due diligence before signing any Standard Employment Contract.

10. Intellectual Property

All content on the Platform — including the SeekHelpers brand, logo, design, code, AI matching algorithm, marketing copy, and aggregated data insights — is the exclusive intellectual property of SeekHelpers Global Recruitment Limited and is protected by Hong Kong copyright law and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. This licence does not permit you to reproduce, modify, distribute, publicly display, or create derivative works from any Platform content without our express written consent.

User-generated content (including helper profile information, photos, and videos) remains the intellectual property of the user. By uploading content, you grant SeekHelpers a limited licence to display, store, and process that content solely for the purpose of operating the Platform.

11. Data Privacy

Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms. Key points:

• We comply with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 548)
• Sensitive data (HKID, passport numbers, medical certificates) is encrypted at rest and masked in the user interface
• We do not sell personal data to third parties for their marketing purposes
• Users may request access, correction, or deletion of their data at any time (subject to statutory retention obligations)

12. Limitation of Liability

To the fullest extent permitted by Hong Kong law:

• SeekHelpers Global Recruitment Limited's aggregate liability to you for any claim arising out of or related to your use of the Platform shall not exceed the greater of: (a) the total fees paid by you to SeekHelpers in the 12 months preceding the claim; or (b) HK$5,000.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, loss of data, or reputational harm, even if we were advised of the possibility of such damages.
• We are not liable for the conduct, acts, or omissions of any employer, helper, or agency partner on the Platform.
• We are not liable for any decision by the Hong Kong Immigration Department, POEA, or any other government authority in relation to visa or work permit applications.
• We are not liable for any breach of the Standard Employment Contract between employer and helper.

Nothing in these Terms limits our liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify and defend SeekHelpers Global Recruitment Limited, its directors, officers, employees, and agents from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising directly from: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; or (c) your infringement of any third party's rights.

This indemnification obligation is subject to the liability cap in Section 12. You will not be liable to indemnify us for losses caused by our own negligence or wilful misconduct.

14. Termination

14.1 Termination by You

You may delete your account at any time through the Platform settings. Deletion requests are processed within 30 days. Data subject to statutory retention obligations will be retained as set out in our Privacy Policy.

14.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You breach any provision of these Terms
• We reasonably suspect fraudulent or illegal activity
• Continued access poses a risk to the safety of helpers, employers, or our platform
• We are required to do so by law or a competent authority

For non-urgent violations, we will typically provide a 14-day cure period before termination.

14.3 Effect of Termination

On termination, your right to use the Platform ceases immediately. Any pending visa applications already in progress will be completed or handed off with reasonable notice. Provisions that by their nature should survive termination (including Sections 10, 11, 12, 13, 15, and 17) shall do so.

15. Dispute Resolution

If you have a complaint about our services, please contact us first at support@seekhelpers.com. We aim to resolve all complaints within 14 business days.

If we cannot resolve the dispute informally, either party may refer the matter to:

• The Small Claims Tribunal (for claims not exceeding HK$75,000)
• The Labour Tribunal (for employment-related disputes)
• Mediation or arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) (for higher-value commercial disputes)

Nothing in this clause prevents either party from seeking urgent injunctive relief from any competent court.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of any material changes via email and an in-app notification. Your continued use of the Platform after the effective date of any updated Terms constitutes your acceptance of the changes.

The current version of these Terms is always available at seekhelpers.com/terms-and-conditions.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

You irrevocably submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region for the resolution of any dispute arising out of or in connection with these Terms, save that SeekHelpers reserves the right to seek injunctive or other equitable relief in any competent jurisdiction.

18. Contact